Description

Service Goal:
To provide employees with interactive, accessible, and flexible training programs, ensuring they gain the necessary skills to work efficiently with integrated systems, while offering ongoing support to maximize adoption and performance.

Service Stages and Content:

1. Needs Assessment and Skill Gap Analysis

   • Identify training needs and skill gaps among staff.

   • Determine target competencies and learning objectives.

   • Gather input from managers and key employees.
     Format: Online consultations (Zoom, Teams), surveys, questionnaires.
     Time: 1–2 hours.

2. Training Program Design

   • Develop a structured learning path from beginner to advanced levels.

   • Select appropriate learning formats: video lessons, webinars, interactive PDFs, and micro-courses.

   • Plan course sequencing and pacing.
     Format: Interactive PDF + video lesson overview.
     Time: 3–4 hours (design phase).

3. Content Creation and Delivery

   • Create engaging materials: videos, animations, infographics, interactive quizzes, and practical exercises.

   • Deliver content through an online platform accessible from anywhere.

   • Ensure content aligns with learning objectives and real business processes.
     Format: Video lessons, interactive exercises, downloadable materials.
     Time: 4–6 hours (per course module).

4. Employee Support and Mentorship

   • Provide online support via chat, forums, and video calls.

   • Offer guidance, answer questions, and assist employees during the learning process.

   • Monitor progress and encourage engagement.
     Format: Online chats, discussion forums, scheduled video mentorship sessions.
     Time: Ongoing, based on course duration and employee needs.

5. Assessment and Feedback

   • Test knowledge and practical application through quizzes and assignments.

   • Collect feedback to identify areas for improvement.

   • Adjust training materials and methods based on results.
     Format: Online assessments, surveys, feedback forms.
     Time: 30–60 minutes per assessment module.

6. Continuous Learning and Updates

   • Provide ongoing microlearning and refresher modules.

   • Update content as systems evolve or new tools are introduced.

   • Foster a culture of continuous development and self-learning.
     Format: Micro-courses, interactive reminders, updated materials.
     Time: 15–30 minutes per microlearning session.